PARENT & USER CENTRE
Help & contact
Start with the guidance below. A parent or guardian should handle accounts, audio permissions and data requests.
1. Contact the operator
The support email and operator’s legal name are awaiting confirmation. A working contact channel will be provided before public release. This page is a preparation draft. Do not send children’s recordings or personal information to unverified addresses.
2. No sound or assessment failed
Check volume, silent mode and installed device voices. Online assessment requires adult sign-in and internet access; manage microphone permission in system settings. For no-voice errors, retry near the microphone in a quiet space. Failed assessments do not create a valid score; examples remain available.
3. Progress and changing devices
Bear and Bunny progress is stored separately on this device. It does not automatically transfer to a new device. Deleting the app removes local records, so only do so if you no longer need them.
4. Account and data deletion
Signed-in email/password accounts can use Account settings → Delete account, then enter the password and confirm. Contact support if no password is set or sign-in is unavailable. Account deletion does not cancel subscriptions or erase local learning data. For provider audio requests, provide the assessment time or task identifier needed to locate it; do not attach children’s recordings unsolicited.
5. Purchases, cancellation and refunds
If you have an Apple subscription, manage it in Settings → Apple Account → Subscriptions. Restore purchases with the Apple Account used to buy them. Request refunds through Apple at reportaproblem.apple.com; Apple determines eligibility under its rules.